Common queries answered
Frequently asked Questions
We ship from China, free shipping to Europe and America, Singapore, Canada, Australia, Japan, South Korea. Other areas required $7 shipping fee.
After you place an order, we need about 3-5 days to prepare the goods,. We will ship the goods after the goods are ready. And express delivery normally takes about 5-15 working days to reach Europe and the United States. Remote areas may take longer.
When we ship the goods, we will send you the logistics tracking number via email with a URL link for logistics inquiries.
Yes.The order amount already includes tax, and there is no need to pay additional tax when receiving the goods.
Yes, if there are quality problem, we support returns and exchanges within 7 days from receipt of goods, but buyers are responsible for return shipping costs. And the goods must be kept in their original condition and cannot affect secondary sales, otherwise returns or exchanges will not be allowed and the buyer shall be responsible for any loss of value.
When we receive the returned goods, we will confirm that the goods are not damaged and will not affect secondary sales. The confirmation time generally takes 2-5 working days. We will refund you after confirming that there is no problem with the product. The refund arrival depends on the issuing bank of your bank card, which usually takes 3-7 working days.